The consumer has the right to cancel any distance contract, without penalty and without giving any reason within no later than 10 working days from the date of delivery to the courier waybill.
The right of withdrawal applies only and exclusively to consumers outside of their commercial activity, this excludes the possibility of the right of withdrawal apply to natural and legal persons acting for the purposes of their professional activity.
Cannot exercise the right of withdrawal customers who purchase with VAT.
To exercise the right of withdrawal the customer shall send a notice to Silvia Narese within 10 working days from the delivery date.
Such notice should be sent, by registered letter, to the following address:
VIA GRAMSCI ANTONIO, 2/D
10121, TORINO (TO)
The communication can be sent within the same period, by email with read receipt to firstname.lastname@example.org.
The consumer should then provide, using a courier of your choice, shipping of the product (in its original packaging, however, always carefully packed) and complete with all accessories, instruction manuals and all that content source.
The consumer must make such delivery within 10 working days from the date on which he posted the notice of exercise of the right of withdrawal.
Transportation costs and the liability of goods during shipment, as required by law, shall be borne by the consumer.
We recommend that you insure the product to the carrier of your choice, making sure to pack the goods carefully where possible by inserting the original packaging in an outer box and avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned undamaged and complete in all its parts and accessories, etc. In case of transport damage during return, Silvia Narese will communicate to the consumer damage within five working days of receipt of the product, allowing the consumer to complain to the courier for transportation. Damaged goods will be available for the return and the request for withdrawal will be simultaneously canceled.
Except as provided for the case of partial withdrawal, Silvia Narese will refund, within 30 days from the time you became aware of the right of withdrawal, the full amount of the purchase and, by following the transfer to the credit card or by bank transfer to the account indicated by the consumer;shall be borne by the latter transport charges for the return of the product.
If the withdrawal was partial (i.e. concerned only a part of the delivered products with a single delivery), excludes reimbursement of shipping costs incurred by the consumer for the delivery of the products at the time of purchase.
Regarding purchases with pickup at the store located in via Gramsci 2, the right of withdrawal does not apply because this is not about distance selling. In fact, in that case, the consumer has only booked the product on Internet, but has not yet purchased.
Except for additional reinstatement fee for ensured damage on the original packaging, Silvia Narese shall refund to the customer the amount he paid for the product, excluding transport expenses, by Credit Card or Bank Transfer, using a write-off procedure. For payments sent by bank transfer, the customer shall transmit his/her bank details (IBAN code) to Silvia Narese.